When looking for home care services for your loved one, the choices and options available can be overwhelming. As hospitals and rehab centers are discharging faster than ever, families have very little time to make this important decision.
Here are just a few of our special qualities that differentiate A-Abiding Care from the other agencies on ‘the list’.
We are at the top of many referral lists, not only because the name of our agency begins with A, but because we have consistently served our community residents and families, physicians, nurses, attorneys, and referral sources for over 32 years! We are who they think of to take care of their families and friends, time after time, year after year.
Exceeding the Standards
Agencies can just follow regulations or they can exceed the standard and raise the bar. A-Abiding Care is known as one of the pioneers in this industry and has been a model for many agencies to try to replicate. But we have the secret ingredients to make a difference for you and our caregivers.
We know and expect a higher standard from ourselves and from those that carry out our mission. How do we do that? We welcome the opportunity to show you.
The A-Abiding Care Chicago home health care team has strength and depth in their office administrative staff, as many of us have worked together for 15-20 years. As we start our 32nd year in business, we are proud of our caregivers that have been with us for the long haul. Every year we celebrate 5-year milestones and recognize the 5, 10, 15, 20, 25+ year anniversaries. Our caregiver retention rate averages around 79% which is a credit to our hard work and mission in an environment that is constantly changing.
Recognition and Satisfaction Management
Understanding what our clients expect from the services they purchase and what our employees expect from their supervisor and agency helps us take immediate action to improve their experience and perceptions.
A-Abiding Care contracts with a leading satisfaction research and quality assurance firm specializing in private duty home care, Home Care Pulse, who interview a portion of our clients and/or caregivers monthly, providing detailed, unbiased feedback. 85% of consumers choose their home care provider based on what others thought of the agency. We know from our 32 years of experience that 50% of our referrals come from previous clients and friends that have used and recommended our services.
The Best of Home Care – Provider of Choice award is a true mark of quality. It provides proof to everyone who sees it that our clients receive quality care. This annual award is based on the results of our client satisfaction interviews.
The Best of Home Care – Employer of Choice award signifies that we have gone the extra mile to make sure our caregivers are satisfied with their jobs. This annual award is based on the results of our caregiver satisfaction interviews. Earning this award proves to potential new hires, clients, and anyone who sees it that we are a reputable employer.
A-Abiding Care is proud to be a Best of Home Care – Provider of Choice and Employer of Choice since 2012, winning the award three years in a row. Currently, almost 900 agencies participate across the US and only 15 received this recognition in Illinois.
Need a little help still trying to weed through ‘the list?
Download our Agency Comparison Worksheet AACI as a guide for questions to ask as you conduct your research and explore options. Want to learn more about our in home care services in the Chicago metro area? Contact us today!